PRIVACY POLICY

WHEELSEYE TECHNOLOGY INDIA PRIVATE LIMITED, with corporate address at Unit NO. 203, 2nd floor, SAS Towers, Medicity, Sector 38, Gurgaon, Haryana 12201 ("WHEELSEYE") is committed to protecting the online privacy of the user of this website and mobile application www.wheelseye.com ("Website"). As such, this Privacy Policy has been written in order to allow users to understand Wheelseye's Privacy Policy, as well as how their personal information will be handled when using the Website.

The information collected on the WHEELSEYE website is used to market and improve the services of WHEELSEYE and its subsidiaries', to improve the content and services on the WHEELSEYE web site and make it easier to use and more appropriate to individual users and to contact its users with updates to the web site or for other marketing purposes. WHEELSEYE may use this information, with the users' permission, for the above purposes.

WHEELSEYE never shares any information obtained on or from the WHEELSEYE website with any other organization, and will not do so in future, unless required by law or required by user. WHEELSEYE will not sell information obtained through the WHEELSEYE website to any party or parties.

Certain areas of the WHEELSEYE website, including but not limited to the sections on 'SAAS Platform', 'GPS Solutions' and 'Fastag Solutions' require registration or a password for access. Information obtained from registered users of these areas may also be used for WHEELSEYE's marketing purposes, and cookies may be used in those and other areas, as is described in this privacy policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas.

The WHEELSEYE website login currently provides users with access to Tracking, Location Finder, Price and Time Finder, Create Shipment and Request Pickup. In the future, WHEELSEYE may add other features to those accessed through the WHEELSEYE website.

For more information on this Privacy Policy, please refer to the detailed section on the privacy policy below.

  1. Information collected about visitors to the WHEELSEYE web site:

    The WHEELSEYE web server uses an extended log file format which captures date and time of visit, referring address (location from which a visitor comes to the WHEELSEYE website), type of Internet browser, and visitor's IP address.

  2. Manner of use of the user information collected on the WHEELSEYE website

    The information collected through the WHEELSEYE website site helps WHEELSEYE identify the type of web site content the customers value most. WHEELSEYE uses this information to market and improve the WHEELSEYE website and its services. WHEELSEYE also use this information to send you email notifications about updates to the WHEELSEYE website, and to contact the users by other means for marketing and other purposes. WHEELSEYE's policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of WHEELSEYE and its subsidiaries (unless required by law); provided, however, in some cases WHEELSEYE may use suppliers to assist WHEELSEYE in collecting, using or otherwise processing for WHEELSEYE's benefit the information obtained through the WHEELSEYE website.

  3. Use of third-party links on the WHEELSEYE website

    Parts of the WHEELSEYE website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the WHEELSEYE website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the WHEELSEYE website.

    This practice allows the third-party to monitor their web site traffic but does not provide them with any information about the users of the WHEELSEYE website. WHEELSEYE is not responsible or liable for the independent privacy policies of third-party sites. Users are advised to consult the privacy policies at those third-party websites to determine how the user's information may be used.

  4. SECURITY ALERT- SPAM MAILS
    1. Fraudulent Email Alert:
      1. You may be receiving reports of fraudulent emails with the subject lines "Shipping Conformation," "Verify Info," Promotion gifts and cheques" "Some important information is missing" and "Please fulfill the documents attached to verify your identity." The fraudulent email may have an attached file that may contain a virus or other malware.

      2. If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to the corporate IT team & Vigilance team.

      3. WHEELSEYE does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in WHEELSEYE custody. If the fraudulent e-mail resulted in financial loss you should contact your banking institution immediately through the appropriate channels. WHEELSEYE is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the WHEELSEYE name, service marks and logos.

    2. Common Warning Signs of Online Scams:
      1. Unexpected requests for money in return for delivery of a package, gifts from a promotion company, often with a sense of urgency.

      2. Requests for personal and/or financial information.

      3. Links to misspelled or slightly altered Web-site addresses Spelling and grammatical errors or excessive use of capitalization and exclamation points.

      4. Claims that you have won a large sum of money in a lottery or settlement.

  5. PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

    When the Wheelseye app is installed on your phone, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Wheelseye requires and the data that shall be accessed and its use is as below:

    1. Android permissions:
      1. Device & App History

        We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your overall app experience, use OS specific capabilities to drive great in-funnel experiences using components of device's OS, etc.

      2. Location / MAP

        This permission enables us to help you in finding the distance of your truck from a particular location. When you use navigate to truck feature in Wheelseye app to find the distance of particular location from your truck, then in case you choose starting location as your self location, we auto-detect your location and auto-filled.

      3. SMS

        This permission enables us to provide you seamless experience on our app in following cases:

        • Whenever you choose to add money in one wallet or make payments for GPS, Fuel via debit card or credit card mode on payment screen, we auto read OTP from your SMS so that you do not have to go outside the app to read OTP and then come again inside the app to enter the OTP. We read SMS for selective banks only. For Debit card - ICICI/Axis/HDFC. For Credit card - ICICI/Axis/HDFC/SBI/Citi

        • If you want to integrate your Paytm wallet with Wheelseye account, then there is one time authentication process wherein you are supposed to verify the Paytm linked mobile number via OTP. We will pre populate the OTP and link your Paytm wallet with Wheelseye account.

        • If you prefer to login into your Wheelseye account via OTP flow, as you enter your registered number with Wheelseye, an OTP is sent to the same number which we will pre populate there after reading SMS and get you logged in the app.

      4. Phone

        The app requires access to make phone calls so that you can make phone calls to your saved driver contacts on app & customer contact centers directly through the app.

      5. Contacts

        If you allow us to access your contacts, it enables us to provide you a feature, where you can easily send across referral links to your friends to invite them to Wheelseye's Fastag program and Wheelseye app. This information will be stored on our servers and synced from your phone.

      6. Camera & Photo Library

        The libraries in the app use these permissions to allow us to give you an option to fetch saved photos on your SD card to register for our services (Fastag & Fuel). The access to your camera is required to enable you to be able to click, review and upload photo/doc for KYC purpose.

      7. Device ID & Call information

        This permission is used to detect your Android ID through which we can uniquely identify users. We use incoming calls data to make your experience better whenever you receive call from driver for assistance.

*The local postal address of WHEELSEYE's offices can be found on the Customer Support page and the contact page.

*Users can also write to WHEELSEYE for support at its email address: support@wheelseye.com

*WHEELSEYE reserves the right to amend the Privacy Policy at any time with or without notice.

*Please check back frequently in the event of changes. The use of the WHEELSEYE Website constitutes a user's agreement to this Privacy Policy.